Thursday, December 20, 2007

phone call frustration: call me back!


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When I called my doctor's office to find out what I need to do to get a copy of my records to take to Dallas with me the receptionist said I should leave a voice mail for my doctor's nurse. I've never had a problem with her nurse responding to my messages before, so I left one and didn't think a thing of it.

I made that first call on Monday, and I also let her know I needed refills on three medications, two of which I take daily, leaving all the relevant details. I didn't hear back. I left another voice mail on Wednesday. And still didn't hear back. So I left another message a few minutes ago.

I'm going to be fuming mad if I don't hear anything tomorrow. As it is, I'll be asking my doctor about this. Leaving three messages to get (hopefully) one call back is unacceptable. And if I have to call a fourth time, I'm not going to be happy. I'm surprised to be having this problem, as nothing like this has happened in the nine or so years I've been seeing this doctor. I hope this is a one time thing because I really don't want to change primary care doctors over something that isn't even related to the doctor herself.

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